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Staying Secure in an Era of Zoom

Leslie Whitten

Cybersecurity is the biggest exposure concern for businesses right now, even topping out the coronavirus, according to the head of Marsh & McLennan Companies Inc., an insurance broker and consulting firm.  If your entire company lost access to your system, you may be unable to provide service to clients, and the recovery costs could be extensive.

Almost everyone these days has used Zoom as a way to continue to meet with co-workers and business associates during the pandemic.  Video conferencing platforms have proven to be very convenient, if not a bit embarrassing for some who didn’t realize they could be seen or heard!  One of the biggest concerns with Zoom was whether an uninvited individual could hijack (“zoombomb”) the meeting.  This type of privacy concern led to a class action lawsuit against Zoom back in April.  For those who regularly use Zoom, it appears there may be some good news on that front.  Zoom has just launched a new default feature called the “at-risk notifier.”  The notifier scans the internet for individuals sharing links to Zoom meetings online and sends an email to the organizers warning about possible unwelcomed access to their meeting.

As with all security features, the at-risk notifier is only as good as its users.  This feature doesn’t appear to actually prevent uninvited users from showing up to the meeting, and there is no real way to stop people from sharing links and passwords on social media, even with a warning from the organizer not to do so.  The bottom line is that additional security features can be useful, but you should never rely on them solely to keep your information or your meetings secure.  Only good policies, information, and training can be relied upon to do that.  If you have questions about your policies or the efficacy of your cyber security training, feel free to contact me.